ABOUT THIS PROGRAM
Are your clients constantly escalating complaints? Are you unsure how to handle demanding clients? Pinnacle Alliance Training Academy’s program on “Customer Service Excellence” is insightful into understanding how you handle your clients in their crisis, speaks volumes about you and their perception of you. We help you understand everything about customer service and how to go from being a good to great customer service officer.
Understanding a client’s needs and wants, delivering on time and a quality product or service are some of the key drivers of a successful business. Consumer research has proven that a client wants more than what meets the eye in terms of the look or feel of the product or service. To bring professional high level client service concepts into common practice, Customer Service Excellence builds a picture of your organization and how focused it truly is, challenging you to look afresh at your organization from the perspective of the client.
This highly interactive program is for individuals who are the custodians of the organization’s client service excellence. This program will take you through a holistic view on areas such as business communication, business etiquettes and business leadership. Additionally, this program will also look at various aspects of stakeholder management as well.
OBJECTIVES OF THIS PROGRAM
By the end of this program, you will be able to:
- Recognize excellent service quality & barriers to the delivery of exceptional customer service.
- Adapt to specific customer behavioral styles.
- Recognize techniques for dealing with difficult stakeholders.
- Be a better negotiator, persuader and influencer.
- Establish world-class best practices in etiquettes.
MODE OF DELIVERY:
- Educational presentations by the trainers.
- Individual / group activities and real-life simulations.
- Handout of the Presentation
- Certificate of Completion
- Corporate Employees (specially front-line employees)
- Team Leaders
Minimum of 20 Participants